Website Support Retainers
Ongoing WordPress help, updates, and improvements — so your site keeps working as hard as you do.
Is your website just… sitting there?
A website isn't a set-it-and-forget-it project. It needs ongoing attention — fresh content, design tweaks, new pages, performance improvements, and someone to call when something breaks.
But hiring a developer for one-off tasks is frustrating. You wait weeks for a quote. The work gets deprioritized. Nothing moves fast. And nothing is consistent.
What you're probably dealing with:
- An outdated site that doesn't reflect your brand
- Slow or glitchy performance turning visitors away
- No one to call when something breaks
- Waiting weeks for simple updates to get done
- Inconsistent results from one-off freelancers
Your site should work for your business, not against it.
One expert. Everything handled.
With a Critz Sites support retainer, you get a dedicated block of time each month — pre-paid, pre-prioritized, and ready to go. No back-and-forth on pricing. No waiting for availability. Just consistent, reliable support from someone who knows your site inside and out.
Think of it as having a web developer on your team, without the overhead of hiring one.
Let's Chat- ✓ Dedicated monthly hours — yours to use however you need
- ✓ One point of contact who knows your site
- ✓ WordPress Care Plan included in every tier
- ✓ Consistent, predictable monthly cost
- ✓ No contracts — cancel anytime
- ✓ Proactive improvements when you don't have tasks
Pick your level of support.
Every plan includes a WordPress Care Plan and a dedicated block of monthly hours. Scale up or down anytime.
Essentials
10 hrs/month included
Keep your site healthy, updated, and moving forward — without lifting a finger.
- ✓ Includes WordPress Care Plan
- ✓ Up to 10 hrs/month of dedicated work
- ✓ Email support
- ✓ 3 business day response time
- ✓ Content edits, page updates, and fixes
- ✓ $85/hr discounted rate for extra time
- ✓ Month-to-month — no contracts
Growth
20 hrs/month included
More hours, more momentum. Ideal for businesses actively improving their online presence.
- ✓ Includes WordPress Care Plan
- ✓ Up to 20 hrs/month of dedicated work
- ✓ Priority email support
- ✓ 2 business day response time
- ✓ New pages, design updates & functionality
- ✓ Monthly progress summary
- ✓ $85/hr discounted rate for extra time
- ✓ Month-to-month — no contracts
Partner
40 hrs/month included
Full-scale support for businesses that rely heavily on their website to drive growth.
- ✓ Includes WordPress Care Plan
- ✓ Up to 40 hrs/month of dedicated work
- ✓ Priority support — same/next business day
- ✓ Monthly strategy call
- ✓ Custom analytics & performance reporting
- ✓ Annual roadmap session
- ✓ $85/hr discounted rate for extra time
- ✓ Month-to-month — no contracts
All plans billed monthly. Extra time available at $85/hr, tracked in 15-minute increments.
A full website support solution.
Your monthly hours can go toward anything your site needs. Here's what that typically looks like:
Performance & Speed
- ✓Site speed optimizations to reduce load times
- ✓Image compression & lazy loading
- ✓Mobile-friendly adjustments for any device
Design & Development
- ✓New pages, landing pages, and functionality
- ✓Layout and visual refinements
- ✓Conversion-focused tweaks to drive leads
Content Updates
- ✓Copy edits, page updates, and restructuring
- ✓Blog publishing and formatting
- ✓Image swaps and media updates
Fixes & Troubleshooting
- ✓Bug fixes and compatibility issues
- ✓Plugin conflicts and error resolution
- ✓Form, checkout, and functionality fixes
Strategy & Growth
- ✓Data-driven recommendations from analytics
- ✓Conversion strategy and UX improvements
- ✓Monthly progress summaries (Growth & Partner)
Ongoing Maintenance
- ✓WordPress core, plugin & theme updates
- ✓Security monitoring and uptime checks
- ✓Backups and recovery when needed
Ready to stop chasing your website?
Book a free 15-minute call and we'll figure out which plan makes the most sense for your business. No pressure, no pitch — just a real conversation.
Got questions?
Here are quick answers to what we hear most about support retainers.
Who is this for?
Website Support Retainers are perfect for businesses that have a WordPress site and want ongoing help — whether that's regular content updates, design tweaks, new pages, or just knowing someone is in their corner when things come up.
Is there a contract? Can I cancel anytime?
Month-to-month, cancel anytime. We believe in earning your business every month, not locking you in.
What kinds of tasks can I request?
Pretty much anything WordPress-related: content updates, new page builds, layout tweaks, bug fixes, plugin installs, form changes, speed improvements — you name it. If it's in scope, we'll get it done.
What if I don't use all my hours in a month?
Hours don't roll over, but they never go to waste either. If you don't have immediate tasks, we'll proactively audit your site and implement improvements to keep things moving forward.
What if I need more hours than my plan includes?
No problem. Additional time beyond your plan is billed at a discounted rate of $85/hr, tracked in 15-minute increments. We'll always give you a heads-up before going over.
Does the retainer include a Care Plan?
Yes — every retainer plan includes WordPress maintenance (updates, backups, security, uptime monitoring) as part of the package. You don't need a separate care plan.
Can I upgrade or downgrade my plan?
Absolutely. You can move between plans at any time. We'll prorate or adjust accordingly and make the transition seamless.